Service Agreement
This Service Agreement (the "Agreement") is entered into between SetLab Pro (hereinafter, the "Provider") and the client (hereinafter, the "Client") as of the date of acceptance by the Client.
1. Services Provided
The Provider agrees to offer playback and multitrack programming services (the "Services"), which include:
• Creation and customization of playbacks in digital format.
• Multitrack programming for recording, mixing, and live playback.
• Delivery of high-quality audio files in the agreed formats (MP3 High Resolution, WAV with correct BIT & Sample Rate).
• Technical consulting and support during the production process.
• The Provider will offer technical assistance once the Client has received the session to ensure everything is functioning properly.
2. Client Obligations
The Client agrees to provide the Provider with:
• Clear and detailed information about the project, including technical and creative requirements.
• Necessary materials for the creation of the playback or multitrack. This includes sending a detailed setlist and a folder with files (stems or multitracks) organized by song with the correct tempo/midi map. It is essential that each folder contains the song title along with its respective BPM. This must be sent by the Client using a download link such as WeTransfer, Google Drive, Dropbox, etc.
• The Client must provide the lyrics of each song if this service is required.
• Timely payments for the services rendered in accordance with the agreed terms.
3. Delivery Deadlines
The Provider agrees to deliver the Services within the deadlines established in the contract with the Client unless there are delays caused by circumstances beyond the Provider’s control.
4. Fees and Payments
The fees for the Services will be agreed upon by both parties before the services are provided. Payments will be made according to the following schedule:
• An initial deposit of 50% of the total amount before starting the work.
• The remaining balance must be paid upon completion of the final product.
Delivery of Stems and Additional Edits
Stems must be properly synchronized and correctly aligned for use in the contracted service. If the files require editing or additional adjustments for proper synchronization, an additional fee will apply, which will be communicated to the client beforehand.
5. Intellectual Property
By sharing files containing copyrighted "audio stems," the Provider assumes no responsibility regarding copyright and ownership over compositions, arrangements, and created works, legal claims, or any other intellectual property issues that may arise from the use of such materials. The Client guarantees that they have all the necessary rights to share and use the provided "audio stems."
6. Confidentiality
Both parties agree to maintain the confidentiality of any confidential or sensitive information accessed during the term of this Agreement.
7. Cancellation and Modifications
• Cancellation: The Client may cancel the agreement at any time, but the 50% payment for services rendered before the cancellation date will not be refunded.
• Modifications: Any changes in service requirements or delivery deadlines must be approved in writing by both parties.
8. Limitation of Liability
The Provider shall not be liable for indirect, special, or consequential damages related to the Services provided, including, but not limited to, loss of revenue or business interruptions.
Once the session has been delivered and reviewed with the Client, the Provider will not be responsible for any technical malfunctions.
9. Governing Law and Dispute Resolution
This Agreement shall be governed and interpreted in accordance with the laws of the country or state where the Provider is located. Any disputes will be resolved through arbitration, in accordance with the arbitration rules established in that jurisdiction.
10. Acceptance Signature
By signing this Agreement, both parties accept the terms and conditions outlined in this document.